Hosted phone systems, AI voice agents, Microsoft Teams Calling, internet and mobile — locally managed, locally supported.
A complete business phone system, hosted here in Perth and billed simply per user. Start with Connect for everything you need to make and take calls, step up to Pro for call analytics, or MAX to put AI on every call. Full details →
$29
/ user / month
Just the phone system.
The phone
$39
/ user / month
Phone system + analytics dashboard.
+ Analytics (no AI)
$55
/ user / month
Phones + analytics + AI on every call.
+ AI on every call
Every phone system includes one primary number — ported in or new from us. Need more? We supply Australian numbers on tier-1 AU carriers and route them to your phone system, Teams or mobile. Full details →
$1/ number / month
Geographic presence — 02 / 03 / 07 / 08 numbers from any state.
$10/ number / month
04xx numbers for field staff, overflow lines, or a mobile-style presence on your PBX.
$49/ number / month
National presence at a local rate, with an inbound bundle included.
$59/ number / month
Toll-free. Callers don’t pay a cent — with an inbound bundle included.
Short 13 XX XX numbers and smart 1300/1800 words are quote-led, because availability and auction cost drive the final shape.
Six-digit national numbers for established brands. They carry their own monthly rental, with activation and porting confirmed before we lodge.
Examples like 1800-PLUMBER or 1300-FENCING. Once allocated, they run as a normal $49 1300 or $59 1800 number on NURV.
| Number type | Monthly | Setup / port-in | Inbound | Outbound / extra rates | Best for |
|---|---|---|---|---|---|
| Local landline | $1 | $0 / $10 | Free | Included with Phone System Plan | Branch & staff direct lines |
| Mobile (04xx) | $10 | $0 / $10 | Free calls + inbound SMS | As local · SMS $0.08/message | Field staff, overflow lines, Sender ID |
| 1300 (shared rate) | $49 | $50 / $50 | 500 min incl, then $0.06 / min | $0.40 / min | National single number |
| 1800 (toll-free) | $59 | $50 / $50 | 500 min incl, then $0.06 land · $0.09 mob | Calls to 1800: Free | Free-call, support lines |
| 13 XX XX | From $799 | Quoted before lodging | As 1300 usage | As standard call rates | Premium six-digit national number |
| SMS | — | — | Free inbound | $0.08 / message | Sender ID, reminders, OTPs, broadcasts |
Prices inc GST. Read full rate card & pricing notes
An AI Receptionist that answers every inbound call — 24/7, in a natural Australian voice, over our own network. It books, transfers, takes messages and follows up by SMS, so a real person hears about every caller and nothing goes to voicemail. Live in private beta. Full details →
from$399
/ receptionist / month
Answers your phones when no one else can — after hours, at capacity, or around the clock.
On every call
Built and run in Australia
What shapes the price
Starter packages start from $399/month, then we quote on your real call volumes. What moves it:
Give your phone system a professional voice — greetings, IVR menus, voicemail and on-hold messages. Take up a phone system with us and it’s all recorded for you at onboarding, included. The rates below are for follow-up recordings and one-off orders — no phone plan needed. Full details →
$22
/ recording
Natural Australian voice, male or female — turned around same day.
What you get
$67
/ recording
Recorded by our own Australian voice artist — broadcast quality.
What you get
from$112
/ production
Turn hold time into a professional touchpoint.
What you get
Already with NURV? Your setup recordings are included — these rates cover changes and extras.
Keep the phone system you’ve got, and let us handle the calling behind it. $29 per line — one line means one call at a time — with unlimited calls included. Works with any standard business phone system, in your office or in the cloud. Full details →
| Plan | 1 line | 2 lines | 4 linesMost popular | 8 lines | 16 lines | 32 lines |
|---|---|---|---|---|---|---|
| Monthly access · unlimited calls* | $29 | $58 | $116 | $232 | $464 | $928 |
| Calls at the same time | 1 | 2 | 4 | 8 | 16 | 32 |
| Per direct phone number | $1 | $1 | $1 | $1 | $1 | $1 |
Included on every tier
Keep your existing phone system — we’ll connect the calling to it.
Keep Teams as your calling app; we become the phone line behind it — $39 per Teams user, unlimited calls included. You keep your existing Microsoft 365 and Teams Phone licences. Full details →
| Plan | 1 user | 2 users | 4 usersMost popular | 8 users | 16 users | 32 users |
|---|---|---|---|---|---|---|
| Monthly access · unlimited calls* | $39 | $78 | $156 | $312 | $624 | $1,248 |
| Teams Phone users | 1 | 2 | 4 | 8 | 16 | 32 |
| Per direct phone number | $1 | $1 | $1 | $1 | $1 | $1 |
Included on every tier
You’ll need Microsoft 365 with Teams Phone licences.
Business-grade nbn on tier-1 AU carriers, billed by NURV alongside your phones. Australian support, a fixed IP address and priority help included on every plan. Full details →
| Plan | Speed | Typical 9–5 | Fault-fix priority | Monthly | Bundle |
|---|---|---|---|---|---|
| Business Basic Plus | 25 / 10 | 23 / 9 Mbps | Bronze · 12hr | $79 | |
| Business Value | 50 / 20 | 47 / 18 Mbps | Bronze · 12hr | $89 | |
| Business Fast | 100 / 20 | 94 / 18 Mbps | Bronze · 12hr | $99 | |
| Business Fast Plus | 100 / 40 | 94 / 36 Mbps | Bronze · 12hr | $119 |
| Plan | Speed | Typical 9–5 | Fault-fix priority | Availability | Monthly | Bundle |
|---|---|---|---|---|---|---|
| Business Fast Fibre | 500 / 50 | 500 / 44 Mbps | Basic | FTTP only | $139 | |
| Business Superfast Plus | 250 / 100 | 250 / 89 Mbps | Bronze · 12hr | FTTP / HFC | $129 | |
| Business Superfast PlusMost popular | 250 / 100 | 250 / 89 Mbps | Gold · 4hr | FTTP / HFC | $149 | |
| Business Turbofast Plus | 500 / 200 | 500 / 178 Mbps | Gold · 4hr | FTTP only | $179 | |
| Business Ultrafast Plus | 1000 / 400 | 875 / 339 Mbps | Gold · 4hr | FTTP only | $219 | |
| Business Hyperfast Plus | 2000 / 500 | 1740 / 471 Mbps | Gold · 4hr | FTTP only | $249 |
Included on every plan
Subject to nbn rollout type at your address. Modem and optional nbn-equipment upgrade fees may apply. † Confirm Ultrafast pricing at quote.
Australian 5G mobile on tier-1 AU carriers, billed by NURV. Month-to-month, no excess fees, and your team shares one pool of data. Full details →
| Plan | Data | 5G speed | International call credit | Monthly | Bundle |
|---|---|---|---|---|---|
| Saver | 20 GB | Up to 100 Mbps | — | $25 | |
| Value | 40 GB | Up to 150 Mbps | $50 intl call credit | $35 | |
| EssentialMost popular | 100 GB | Up to 150 Mbps | $300 intl call credit | $50 | |
| Premium | 120 GB | Full 5G · uncapped | $200 intl call credit | $60 | |
| Elite | 220 GB | Full 5G · uncapped | $500 intl call credit | $70 |
| Plan | Data | 5G speed | Monthly | Bundle |
|---|---|---|---|---|
| Regular Data | 25 GB | Up to 100 Mbps | $25 | |
| Large Data | 45 GB | Up to 150 Mbps | $35 | |
| X-Large DataMost popular | 120 GB | Full 5G · uncapped | $60 | |
| XX-Large Data | 220 GB | Full 5G · uncapped | $70 |
Included on every plan
International roaming & calls are PAYG once IDD credits are exhausted. Data-only SIMs don’t include voice / SMS.
A full enterprise phone system. We set it up, host it in Perth and support it — no IT team required.
Included with Connect Pro. Six capabilities that turn your phone system into a missed-call recovery and customer-experience dashboard — not just a set of phones.
Know exactly which customers still need a call back.
Know whether the business is actually answering the phone when customers call.
Review customer conversations without replaying every call from start to finish.
Sentiment, topics, resolution — without listening to every call.
Catch problems before they pile up. Coach from examples, not gut feel.
Repeat callers, VIPs, vendors and staff — recognised automatically.
Features shown span the Connect Pro and Connect MAX plans — see the plans for what’s on each tier.
When something breaks, you get a senior Perth engineer on the phone — the same person who knows your setup. No triage, no offshore queue.Real local support
Your phone system runs in two Perth data centres, both live at once — if one has a problem, the other keeps your phones ringing.Built to stay up · 99.95% uptime target
Month-to-month, no lock-in contracts. We earn your business by being good at it — not by trapping you in a term.No lock-in
We run the whole stack here in Perth, so your calls don’t round-trip through Sydney just to reach someone down the road.Hosted in Perth, not the east coast
Need hands on it — a new handset, an office move, a cabling fault? We send a real person. It’s part of the package, not a separate call-out.On-site support included
Phones, internet, mobile and numbers on one bill, from one team — one number to call when you need something sorted.One provider, one bill
Take up a phone system and we handle the lot at setup — porting, provisioning and your professional voice recordings, included.Set up for you
We’ve been doing this since 2008 with a team that’s entirely WA-based — local people who answer the phone and fix the problem.Perth-based since 2008
NURV is a Perth-based technology company, est. 2008, building practical communications and AI systems for Australian businesses. Our work spans hosted phone systems, Microsoft Teams Calling, managed internet & network infrastructure, AI agents and call analytics. We focus on the parts of a business that quietly decide whether customers get answered, staff follow up, and managers can see what’s really happening. We host and manage our systems locally in Perth at NEXTDC.
Law firms, dental groups, engineers, trades, manufacturers, hospitality — mostly Perth-metro, some regional. Run by people who’d rather be running their business than their IT.
Most hosted PBXs in Australia live in Sydney or Melbourne — every WA call, even one across the office, takes a round trip through the east coast before it hits the public network. We run the stack here, in Perth.
Your phone system lives in two Perth data centres — NEXTDC's P1 site in Malaga and P2 in Perth CBD — not on the east coast. They both run at the same time, so if one site has a problem the other keeps your phones up. Calls and recordings stay local.
Because we run the stack here, your calls don't have to round-trip through Sydney just to reach the person down the road. The result is a phone that picks up faster and conversations that feel natural — no awkward delay, no talking over each other.
When something needs hands-on work — a new desk phone, an office move, a fault that needs eyes on the cabling — we send a real person. It's part of the package, not a separate call-out invoice. We're across the Perth metro every day, and reach the regional centres on our map when you need us there.
When you call us, a senior engineer based in Perth picks up — the same person who knows your setup. No call-centre triage, no offshore queue, no escalation ladder. Just someone local who can fix it.
If yours isn't here, send it through — takes about a minute. We'll come back to you the same business day.
No. Month-to-month on services, hardware on its own terms. If we're not earning the renewal, you can leave.
Most of our clients still have an internal IT person or another MSP. We're often the phones-internet-network half of the relationship. We play well.
The line rings to the on-call senior engineer. If you're a managed customer, that's part of your monthly. If you're not, it's a callout rate, billed in 15-minute increments.
Yes. Our monitoring is remote-first — we look after sites from Esperance to Kununurra. For physical install we work with vetted local technicians, or our engineers fly in.
Yes — landline, mobile, 13/1300. Landlines and 13/1300 numbers typically take two to three weeks from signed authority; mobile numbers usually move the same or next business day. We handle the paperwork.
We're Perth-based and our whole team is in WA — no overseas call centres. We look after businesses right across Perth and Western Australia, and have done since 2008.
Partners that quietly do the job — infrastructure, carriage, voice and the AI behind the analytics. We engineer around them so you don’t have to.
Tell us what you've got and what's giving you grief. One of our engineers will come back to you the same business day — usually within a few hours.