A complete business phone system, hosted here in Perth — a smart menu to point callers the right way, call queues, recording, phone apps for every device, business texting and CRM links. Add call reporting on Pro, and AI on every call on MAX.
Every user on Connect gets the same full phone system — a smart call menu, queues, routing by time of day, phone apps, business texting, recording, CRM links, conferencing and a Microsoft Teams link-up. Pro and MAX add reporting and AI on top of the same calls.
A recorded menu that points callers to the right person or team, with call queues and hold music so no one is left ringing out. Your staff can see who else is on a call, hand a call to a colleague, put callers on hold, forward calls and set themselves to do-not-disturb. All the everyday call tools, included.
Send calls to the right place by time of day, day of the week or public holiday. Link a Google Calendar so meetings, leave or closures change where calls go on their own. And you can stop the phone app ringing on staff mobiles outside business hours, so no one is on call when they shouldn’t be.
Take calls from your web browser, a Windows desktop app, or iOS and Android apps — all with calling, hold, transfer, texting and who’s-available status. Use your number on as many devices as you like. Desk phones from Yealink, Snom, Polycom, Cisco and Mitel work too — plug them in and they set themselves up.
Send and receive texts (including photos) from your business number on the mobile app. Chat with colleagues built right in. Have your desk number ring your mobile at the same time, so you can leave the office and still take the call. Messages and contacts are kept on our system, not left on staff phones.
Connects to HubSpot, Salesforce and Zoho — the caller’s record pops up on screen, you can dial with one click, contacts stay in sync and every call is logged. Syncs contacts from Microsoft and Google, and dials straight from your web browser. You can also make and take business calls inside Microsoft Teams. Need something custom? We can link that too.
Record calls, with control over what’s kept and for how long, plus a heads-up to callers where it’s needed. See clear reports on your call activity. Connect Pro adds a dashboard over the same calls — spot missed calls to win back, how quickly you’re answering, and trends over time. Connect MAX adds AI on every call: written transcripts, how the caller felt, and a score for each team member.
Connect is the phone system on its own. Connect Pro adds a reporting dashboard on top of the same calls. Connect MAX adds AI on every recorded call — a written transcript, how the caller felt, and a score for each team member. Same numbers, same handsets, same screens. The difference is what we do with your calls after they happen.
We put protection in front of every customer’s system to block the constant junk traffic the internet throws at any phone system, and it works through your office firewall without your staff opening anything up. Your phone lines and 13/1300/1800 numbers run on major Australian carriers, so calls stay on Australian networks.
Every business is kept completely separate — its own users, call settings, recordings and contacts. No other customer can see your setup, and your own staff only see what their role allows. You run it all from any web browser, from anywhere.
We run your phones from two Perth data centres at once — NEXTDC P1 (Malaga) and P2 (Perth CBD) — with AWS Sydney as a backup. If one Perth site has a problem, the other keeps your phones working. Staff on locked-down office networks still connect fine, and desk phones set themselves up when you plug them in.
No. You can keep your existing desk phones (we support all the major brands — Yealink, Polycom, Snom, Cisco), buy new ones through us, or skip desk phones entirely and just use the app on your computer or mobile.
Yes — landline, mobile and 13/1300/1800 numbers. We handle the paperwork. Landlines usually take two to three weeks from the day you sign to the day we switch you over; mobile numbers typically move within a business day. We’ll quote the cost of moving your numbers up front, before anything changes.
You choose what’s recorded, how long it’s kept, and whether callers hear a heads-up first. We set it up to suit your state and your industry, so the privacy and industry rules that apply to you are covered from day one.
Yes. We run it from two Perth data centres — NEXTDC P1 (Malaga) and P2 (Perth CBD) — with AWS Sydney as a backup. Your recordings, call records and data all stay in Australia. Nothing goes offshore.
Simpler, and closer to home. You get the same big-name features, it’s hosted in Australia, and AI comes built into the MAX plan instead of being an extra add-on. Local support, local number porting, local team.
Incoming calls switch over within seconds to a backup you choose — voicemail, a mobile, or an after-hours team. Your staff’s phones pick straight back up the moment the connection is back. We can also add a mobile-network backup as part of the internet service.
For most small businesses, about two weeks: kick-off, your numbers lodged to move across, handsets shipped or set up, and a switch-over date booked. Bigger teams and multi-site moves are planned to suit you — we’ve moved fourteen clinics in a single weekend.
We’ll quote on Connect, Pro or MAX — or all three side by side. Same business day.
An AI receptionist that answers when no one can, and call reporting built into your Pro and MAX plans.
Already on Teams? Keep it, and make and take your business calls right inside it.
Professional recordings in a natural Australian voice — included at onboarding with every phone system.