Neo Receptionist answers your inbound calls when no one else can — live now in private beta. Neo Outbound, still in development, will call your warm leads back for you. Both built and run here in Perth.
Neo answers your inbound calls today, and will call your leads back soon. The call analytics that scores every conversation is built into our Connect Pro and MAX phone plans — not a separate product.
An AI receptionist that answers your phones — books appointments, answers common questions, takes messages and texts a confirmation. Hands over to a real person whenever it needs to.
An AI that will work through your old, warm leads for you — calling them, finding out who’s still interested, and booking meetings into your calendar. Still in development; tell us if you’d like an early look.
The call analytics built into Connect Pro and Connect MAX. It listens to every recorded call and tells you who’s answering well, which customers sounded unhappy, and which calls still need a follow-up — part of the phone plan, not a separate product.
When your line rings and no one can pick up, Neo answers in a natural Australian voice — quick enough that it feels like a normal conversation, and callers can talk over it like they would a person.
Neo books and reschedules appointments, answers your common questions, takes a message and texts a confirmation — using the information and tools you set up. You decide its greeting, its hours, and what it should and shouldn’t handle.
Anything important — a billing question, a complaint, an emergency, or something it can’t answer — goes straight to a real person, with the caller’s details passed along. Handing over to a human is built in, not a last resort.
On the Connect Pro and MAX phone plans, Cooey takes your call recordings, writes down what was said, and turns it into plain summaries, scores and alerts — so you can see how your phones are really being handled without listening back to every call.
In the kind of business we’ve tuned it for (dental clinics, to start), Neo handles most calls on its own — booking, rescheduling, answering common questions and taking messages. Anything it isn’t sure about goes to a person, and you can see exactly how it’s performing in your dashboard.
Yes — that’s built in, not a fallback. You choose which calls should always go to a human (billing, complaints, emergencies), and if Neo ever gets stuck it hands the call straight over with the caller’s details.
A natural Australian voice, tuned for local accents and words. Callers can interrupt and talk over it just like they would with a person. We only run languages we’ve properly tested for Australian callers.
No. Your recordings, transcripts and the AI’s notes stay in your own account — they’re never used to train the model or shared with other customers. Your greeting, FAQs and rules are simply given to the AI at the time of each call.
Every AI call says it’s an AI upfront, as Australian guidance expects. Your recordings and data stay in your own space, hosted here in Australia, and we build in the privacy and industry rules that apply to your business.
No — Cooey call analytics is built into our Connect Pro and Connect MAX phone plans, not a separate purchase. If you’re on one of those plans, you already have it.
Tell us what you’re trying to fix — we’ll point you to the right tool, or tell you honestly if it isn’t ready yet.
The hosted phone system underneath — Connect Pro and MAX include Cooey call analytics at no extra charge.
Make and take business calls inside Teams — we carry the calls, and Cooey can watch them.
Professional recordings in a natural Australian voice — included at onboarding with every phone system.