Your staff already work in Microsoft Teams. We become the phone line behind it, so they can make and take normal business calls straight from Teams — with unlimited calls around Australia included. It’s a supported setup we handle for you, here in Perth.
If your staff already live inside Teams, you don’t need a separate phone system — you need a proper phone line behind Teams. That’s what this is.
Your team dials out and answers business calls straight from the Microsoft Teams app they already use. NURV becomes the phone line behind it, and handles the setup — you keep Teams exactly as it is.
Local, national and mobile calls are included under a fair-use policy. Premium, international and 13/1300/1800 outbound calls are billed at the same rates as the rest of our voice services.
The equipment behind your calls runs across two Perth data centres — NEXTDC P1 (Malaga) and P2 (Perth CBD). Your calls stay in Australia, and if one site has a fault the other carries them.
When a number doesn’t ring, you call a senior Perth engineer who can see your calls. We handle the Microsoft side and all the technical setup for you.
We connect it to your Microsoft Teams, bring your existing numbers across, give each person the right number, and schedule the switch-over around your business hours.
Teams calling, your numbers, 1300/1800 numbers, internet, mobile and analytics all on a single invoice. No reconciling four bills from four vendors at the end of the month.
Microsoft Teams is where your staff chat, meet and — once this is set up — make and take phone calls. On its own, Teams can’t connect to the normal phone network. It needs a phone line behind it, and that’s the part we provide.
We connect our phone service to your Teams so your team can dial out and answer business calls straight from Teams, on their existing numbers. Microsoft handles the Teams app; we handle the calls.
Buying calling directly from Microsoft usually means paying per person every month, then extra once you’ve used up your included minutes. Most Australian businesses use only a fraction of those minutes and still pay full price. With NURV it’s a simple flat charge per person with unlimited calls around Australia included — easy to explain, easy to budget, and separate from your Microsoft 365 subscription.
You need Microsoft 365 with the Teams calling add-on for each person who’ll make and take calls (it comes on its own, or inside larger bundles like Microsoft 365 E5). We take care of everything else and set it all up for you.
It’s a supported way to make and take normal business calls straight from Microsoft Teams, with NURV as the phone line behind it instead of buying calling from Microsoft. Your team keeps dialling from Teams; we carry the calls.
Yes — landline, mobile, 13/1300/1800. We bring your numbers across and give each person the right number in Teams. Simpler numbers move quickly; trickier ones and 13/1300/1800 numbers we quote first. Typical timeline is two to three weeks from your go-ahead to switching over.
You need Microsoft 365 with the Teams calling add-on for every person who needs to make or take calls. It comes on its own, or as part of larger bundles like Microsoft 365 E5. You do not need to buy a calling plan from Microsoft — NURV provides the calls.
One to two weeks for most businesses. We connect it to your Teams and run a test in the first week, then move your numbers across in the second. Larger or multi-site businesses get their own plan.
Yes. We can set up 1300, 1800 and 13 numbers and point them at whichever person, team or menu you choose in Teams.
Teams' own call recording works alongside this if your Microsoft plan includes it. We can also record calls on our side for keeping, transcribing or analytics — handy if you want Cooey Analytics on your Teams calls.
Yes — Cooey Analytics can take the call records and recordings and run the same transcription, scoring and coaching as Connect MAX. It’s included with our Connect Pro and MAX phone plans; for Teams calling we set it up as an add-on.
We’ll review your current phone setup and send you a quote the same business day.
Don’t want to work inside Teams? Our hosted phone system gives you the full set of business phone features, including the same analytics.
Add Australian numbers to your Teams calling. We set them up, bring them across and point them where you want.
Add Cooey Analytics to your Teams calls, or put Neo Receptionist in front of your incoming calls.