Fair-use policy
Our included and unlimited call plans are built for normal business calling. Here’s exactly what that means — in plain English, no fine-print games.
The short version
Use your phones the way a normal business does and you’ll never think about this page again. Fair-use only ever affects use that sits well outside the norm — like reselling the service, running an autodialler, or a call-centre dialling pattern. If anything ever looks off, we’ll call you before we do anything.
What “fair-use” means
Plans with included or unlimited calls cover standard person-to-person Local, National and Mobile calls for your everyday business use. Fair-use is simply the line between that — normal business calling — and use that would degrade call quality for everyone else on our Australian network. It exists to protect the people doing the right thing.
Always itemised separately
These sit outside included calls and are billed at our standard rates:
- Premium and special-rate numbers
- International calls
- 13 / 1300 / 1800 outbound
- Operator and directory-assistance services
What included calls aren’t for
Included and unlimited calls are for genuine business use. They’re not for:
- Reselling, sharing or on-charging the service outside your business
- Autodialling, robocalling or automated / continuous dialling
- Telemarketing, surveys, or political or charitable call campaigns
- Outbound call-centre or contact-centre operations
- Continuous or extensive call forwarding, or always-on connections that tie up lines
- Fax broadcast / blasting, SMS spam, or contacting people who haven’t opted in
- Any use that isn’t consistent with normal business calling
If a call-centre or high-volume outbound is exactly what you need, that’s no problem — tell us and we’ll price a plan built for it. Our SIP trunks and contact-centre options are made for that workload.
Usage that stands out
We look at patterns over time, not one-off busy days. Where an account’s calling sits well beyond what’s typical for comparable NURV business customers, we may review it with you. We’d rather understand your business and find the right plan than spring a bill on you.
If usage falls outside fair-use
We’ll always try to talk to you first. If usage stays outside fair-use, we may:
- charge our standard per-minute rates for the out-of-policy usage,
- move you to a plan that better fits how you call, or
- in extreme cases, adjust or suspend the affected service.
Changes to this policy
We may update this policy from time to time; the current version published here always applies. If a change materially affects how you use your service, we’ll give you reasonable notice.
Questions?
Not sure whether something counts? Ask us before you commit to it — we’re Perth-based and happy to talk it through.
- Phone
- 1800 355 494
- hello@nurv.au
- Hours
- Mon–Fri, 8am–6pm AWST