Business internet your phones and team can rely on, carried on a major Australian-owned, Australian-supported network — with priority business support and a written response commitment on every plan. One invoice with your phones, one person to call when something stops working.
Every plan comes with business-grade features as standard — not sold as add-ons or held back for a "Pro" tier.
Every plan comes with a fixed public internet address (a static IP) — handy for remote access, staff working from home, security cameras, EFTPOS and any system your IT person needs to reach the same way every time.
Business plans jump the queue — wait times in minutes, not the usual home-user wait. When you call NURV, we own the problem end to end and chase it up on your behalf.
No connection fee, no lock-in contract, no penalty to leave. Month-to-month from day one. A modem or optional equipment upgrade may be needed at install — we tell you upfront.
Every business plan comes with a written commitment on how fast a fault gets a response. Pick faster response if your business stops when the internet stops, or the standard business commitment for less-critical sites — we help you choose.
No fair-use data caps, no slowing you down at busy times, no excess-usage charges. The plan you buy is the plan you get every day of the month.
Internet, phone system, mobile and analytics all land on the same NURV invoice — itemised, not lumped together. One contact for billing, one person for support.
Every business plan comes with a written commitment on how fast the network responds to a fault. Choose a faster response if your business stops when the internet stops — your tills go quiet, or your calls drop. The standard business commitment suits most offices. For back-of-office or non-critical sites, ordinary business support is usually plenty. We’ll help you pick.
That commitment covers a confirmed fault. It doesn’t cover "my Wi-Fi feels slow" — that’s a support question, and goes through normal business support. We help you tell the difference before logging it, so it goes to the right place and isn’t held up.
Our internet runs on a major Australian-owned network with local support and no offshore call centres. They publish the speeds you can really expect in the evening rather than burying them — we like providers who don’t make you defend their fine print.
If you’re already on Connect, Connect Pro or Microsoft Teams Calling through us, your internet shares the same priority support and the same invoice. Your phones depend on the internet — so having one team responsible for both ends the "is it the phones or the internet?" back-and-forth.
It’s a written promise on how fast the network responds to a confirmed fault. You can choose a faster response for critical sites, or the standard business commitment for the rest. It’s the difference between "we’ll get to it" and "someone’s working on it now".
It depends on your connection. Addresses with an active service can usually switch over inside a week. Brand-new connections need an installer appointment, which can take one to four weeks. We give you the realistic timeframe when we quote.
Yes — you need a router that works with your connection. We supply a business-grade modem at cost if you don’t have one, or your IT person can bring their own and we’ll send the login details.
Yes — and we recommend it. One invoice, and one team responsible for both the phones and the internet they run over. No more finger-pointing when something goes wrong.
You log it with us or call us directly. We confirm the fault, get it moving under your response commitment, and stay on it until it’s fixed. If your business can’t tolerate any downtime, we can add a 5G backup SIM in your router that switches over automatically when the wired connection drops.
Yes — every business plan comes with a fixed public internet address (a static IP), included. If you need more than one, just ask and we’ll sort it when we quote.
For sites with no current service we order the connection from scratch and book the installer for you. For regional or harder-to-reach sites we look at business fibre, fixed wireless, or a mobile-based connection instead, quoted per address.
Send us your address and we’ll come back with what’s available and what’ll actually run there.
The hosted phone system that rides over your business internet. Bundle for one invoice.
Add 5G mobile SIMs from the same partner, on the same bill. Useful as a failover link if your wired internet drops.
Australian numbers carried over tier-1 AU carriers, landed wherever your phone system lives.